When companies jump right into a BBS program without having defined goals, they end up turning an otherwise meaningful activity into busy work. Without knowing why you’re instituting the program and what you’d like to get out of it, you’re really just observing work without a real purpose. Sure, you might get a few good responses that provide an opportunity for small improvements but overall, you’re going to get inundated with data that is hard to do anything with.

Download the Smart Goals Template

So, before you do anything else, decide what you want the program to do for you, and then create a few “SMART” goals. If you’re not familiar, SMART stands for: Specific, Measurable, Attainable, Relevant, and Timely. Creating SMART goals will also help keep your BBS program to a manageable size so that it doesn’t become overwhelming for everyone. To get started with SMART goals, we’ve created a simple template that will help walk you through the process.

Download the Template