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Quality control is a major component of any manufacturing or production company. Ensuring that your products and services are at their best before being placed in the hands of your customers is essential.
Part of this is ensuring that any non-conformances with your quality control standards are dealt with promptly and effectively. Here’s how to minimize the impact of non-conformances on quality control.
Non-conformances are instances that arise whenever a product, a service, or a process fails to live up to the regulations and standards they’re supposed to. Non-conformances can have a major negative impact on a company, as non-conformance can damage the reputation of a brand, a company’s manufacturing costs, the effectiveness of a product or service, and the efficiency of that company’s workflows.
There are two types of non-conformances that can happen. There are minor non-conformances, which are those that happen only rarely, can be detected easily, and don’t have a major impact on the product or service you’re providing to customers. The other type, major non-conformances, is much more serious. These tend to happen much more often, are much harder to detect, and will have a major negative impact on customer experience.
There are five components to managing and preventing non-conformances. They are, in order, the following:
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